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Thank you for shopping at The Bottle Shop™. We hope you love our beers and other good stuff but if you are not completely satisfied with your purchase please contact us via and we will work to set it right.

Carefully inspect your order immediately upon receipt. In the case of visible damage (eg. label, seal, packaging), incorrect order (eg. product, quantity, size), or expired shelf life, you are within your rights to refuse receipt of the delivery, at which point it will be automatically returned to us. If you choose to do this please contact our helpdesk at quoting your order number in the subject line.

We have a 3-day return policy, which means you have 3 days from receiving your item to request a return. If 3 days have passed since your purchase then we cannot offer you any refund or exchange. To be eligible for a return, your item must be unused, in exactly the same condition that you received it, sealed and in the original packaging. To complete your return, we also require a receipt or proof of purchase from The Bottle Shop.

Please do not send your purchase back to us without first informing us that you wish to apply for a return. To start the process, contact us at quoting your order number in the subject line and attaching a photo of the item’s condition. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

In case of manufacturer defects such as unpleasant odour, lack of carbonation, or excessive sediment, causing damage to the quality of the goods then you must contact us within the Policy Period or we cannot offer you any refund or exchange.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. However, please bear in mind it may take some time for your bank or credit card company to process and post the refund to your account. For cash payments we will issue refund in the form of an electronic voucher which can be used against future purchases.

Only regular price items may be refunded. Unfortunately we cannot accept returns on sale items or gift vouchers.


Are you over 18?

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Bạn phải đủ 18 tuổi
để thực hiện giao dịch

You must be 18 or older
to make a purchase

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